How to Make a Claim
1. Get Treatment
Should your animal suffer an injury or illness, take them to your veterinary clinic for treatment. We can arrange to pay most vets directly but you must check with your vet that they are happy to do this.
If your vet agrees, he/she can complete the PAY VET section on your Claim Form and we will take care of the rest.
2. File a Claim
Filing a claim with Guide Dogs Pet Insurance couldn’t be simpler. Click here to download a Claim Form or call us to have one posted; fill in your details and sign it along with your vet. Once the form is completed: fax, mail or email it to us with your receipts and once your claim is processed and approved, we will reimburse you as soon as possible – typically within five (5) business days*
3. Get Reimbursed
Guide Dogs Pet Insurance will reimburse you with the highest rebate for all eligible vet bills (less fixed excess and non-claimable items), for the treatment of your pet’s injury or illness.
* Delays possible if information is missing or incomplete. Occasionally first time claims can take longer to process.Download Claim Form